Providing support to your customers
As an Asset StoreA growing library of free and commercial assets created by Unity and members of the community. Offers a wide variety of assets, from textures, models and animations to whole Project examples, tutorials and Editor extensions. More info
See in Glossary publisher, you are not required to provide customer support on all your published packages, but you should consider providing at least an email address for users to contact you.
To add your support contact information to your account:
Navigate to the Info tab of the Asset Store Publisher portal.
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Enter an email address under the Customer Support section:
The Customer Support section is between the Publisher Name and Business Contact sections on the Info tab Click the Save and Preview button to finish.
Note: Handle support requests from users in a professional manner. If the AssetAny media or data that can be used in your game or Project. An asset may come from a file created outside of Unity, such as a 3D model, an audio file or an image. You can also create some asset types in Unity, such as an Animator Controller, an Audio Mixer or a Render Texture. More info
See in Glossary Store receives complaints about a publisher’s conduct in handling customer support requests, they may review that publisher’s suitability for the Unity Asset Store, as stated in your Asset Store provider agreement.