Providing support to your customers

As an Asset StoreA growing library of free and commercial assets created by Unity and members of the community. Offers a wide variety of assets, from textures, models and animations to whole Project examples, tutorials and Editor extensions. More info
See in Glossary publisher, you are not required to provide customer support on all your published packages, but you should consider providing at least an email address for users to contact you.

To add your support contact information to your account:

1. Navigate to the Info tab of the Asset Store Publisher portal.

2. Enter an email address under the Customer Support section:

   

3. Click the Save and Preview button to finish.

Note: Handle support requests from users in a professional manner. If the Asset Store receives complaints about a publisher’s conduct in handling customer support requests, they may review that publisher’s suitability for the Unity Asset Store, as stated in your Asset Store provider agreement.